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Frequently Asked Questions

Where can you buy Delirium Ideas products

Genuine Delirium Ideas products are currently only available from the DI website

Where is Delirium Ideas located?

Delirium Ideas is an Australian Company located in Canberra

Returns & Exchange

Our returns policy is in accordance with your rights under the Australian Consumer Law. Please read the following carefully to ensure you are fully aware of your rights under this policy (need a link to Aust Consumer Law) and our obligations to you.

Delirium Ideas will accept product returns and provide you with an exchange, refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • The product is not fit for its intended purpose, or
  • The product does not match the sample or our description; and
  • You will need to present your original receipt or other adequate proof of purchase.

Delirium Ideas may choose to return the product to the manufacturer’s repair agent to determine the nature of the problem. Delirium Ideas reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

Guarantees & Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

Delirium Ideas guarantees any stainless steel product that it sells to be free from defect in material, construction or workmanship for the life of the product under normal use and following the care instructions. This excludes damage caused by misuse or accident. This warranty extends only to the product’s original purchaser. Chips in the knife blades, broken knife tips, discolorations from food and rust spots are not covered. Knife chips and broken knife tips can often be repaired by re-sharpening. Discolorations and rust spots can be avoided by following the care instructions.

The above statement also refers to the Delirium Ideas Knife Block and Sling Back Pack. Both have been specifically designed for the Delirium Ideas ACKS  and will provide many years of service by following the care instructions.

Any item claimed as defective must be returned to us for inspection. If you do experience any problems or concerns with the knives simply contact Delirium Ideas to discuss.

Care

Cleaning

Delirium Ideas knives are high-quality knives, which you will be able to enjoy using for a very long time. With the right care and the right storage you can help to ensure this is the case.

Care Tips

  • It is best to clean your knives straight after you have used them,
  • Wash them in warm water using a damp cloth and dishwashing soap,
  • Dry them carefully, and,
  • Store them appropriately (you’ve purchased a great knife block, best practice to use it)
  • All knives must be used on wooden or polypropylene chopping / cutting boards. Stainless steel, ceramic or marble boards may result in poor performance or damage to knife edge.

Washing your DI knives in a commercial dishwashers?

If you are really pushed for time, your Delirium Ideas knives are suitable for cleaning in the dishwasher. However, it is recommended that you do not wash your knives in a dishwasher, glass washer or pot scrubber.

Why you should not wash your high-quality knives in the dishwasher:

  • If your knives are mixed with cutlery in a basket then during the washing cycle the cutlery can rub against your knives and this can cause damage straight away or cause meniscal pits that can commence erosion.
  • Stainless steel basically means just that, ‘stain-less’ If you put your knife in a dishwasher and the wash/clean program is not run straight away, any food present on the blade (spices, sauces, juices) can start to damage the stainless steel blade.  Spots can form and the blades can even be damaged (corrosion).
  • In many workplaces the correct amount of detergent and rinse aid used in dishwashers is not the number one priority. Incorrect amounts can cause great damage, rust particles or localised corrosion can quickly appear, these can be removed using a standard steel cleaning fluid, however it is far better not to cause this damage in the first place.
Storage

How to store your Delirium Ideas knives:

Delirium Ideas knives are of a very high-quality which you will be able to enjoy using for a very long time. Stored correctly with the right care and some TLC you will enjoy working with your knives for soooo long as they will become your go-to knives to get all required work completed.

The pack has been expertly designed to carry the knives of the Delirium Ideas ACKS safely and securely in place in the knife block. Any other knives that are carried in the back pack must be carried in a protective knife guard or sheath, if not, these knives may pierce the back pack and result in holes and a decrease in the physical integrity of the pack.

Storage tips

Delirium Ideas knives are specifically made to be used and stored with the Delirium Ideas knife block.  Your knives are well protected and always close at hand when stored in the knife block. After use all knives should be carefully cleaned in accordance with cleaning instructions, and inspected before being returned to the knife block. The Delirium Ideas knife block was designed by chefs for chefs and is an eye appealing, slim ‘one of a kind’ design and looks awesome in domestic and commercial kitchen.

DO NOT return your knives to a block or any storage area while dirty or wet as this will cause extra cleaning work in future to return your knives to the correct clean manner.

Sharpening

The Importance of a Sharp Knife

Keeping a sharp edge on any working knife is extremely important. A dull knife is a dangerous knife. Compensating for a dull blade by adding additional force can be dangerous and can cause accidents. A sharp knife is a safer knife (always know where your fingers are!). There are several ways to sharpen your knives: using a steel, handheld or electric sharpener, a whetstone, or using a professional knife sharpener.

You will hear terms such as honing and sharpening, so what is honing and sharpening. Honing is usually conducted using a ‘chef’s steel’ or ‘chef’s sharpener’ and re-aligns the microscopic teeth in the blade, to maintain the ‘edge’ however it doesn’t remove steel to create a new edge the way “sharpening” does. Honing can be used as often as you want. Sharpening a knife actually takes a small amount of steel off the blade. Depending on how often knives are used, they may only need to be sharpened once or twice a year. Delirium Ideas recommend you monitor the sharpness of your knife blade and sharpen as required. One particular knife may need more sharpening then others as it may be your most ‘go to’ knife and require that little extra attention.

Honing and sharpening are critical skills that all cooks and chefs must master. It is important to regularly hone your knife. A well-honed knife will last longer between sharpening. Sharpening knives is the cornerstone of maintaining great knives. It is also important not to over sharpen knives. Each time a knife is sharpened a small amount of steel is removed from the blade. If you do not feel comfortable sharpening your knives, as this may take a little time to master, there are professional knife sharpeners available who can do a great job and help to maintain your knives in the best condition.

Payment Options

How can I pay?

We accept the following payment methods:

  • Visa and MasterCard
  • Bank transfer (Direct Deposit)
  • PayPal (online orders only)
  • Afterpay
AfterPay

AfterPay Pay over 8 weeks and receive your order now! Using Afterpay you can pay for your order over 8 weeks.

Afterpay offers instant online approval, no application form required and no interest or added fees. Payment will be automatically taken from your debit or credit card in four equal payments each fortnight over 8 weeks.

At any time, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date.

For more information about Afterpay terms and conditions, visit the Afterpay website: www.afterpay.com.au

Paying by Bank Transfer (Direct Deposit)

Pay by directly depositing the money into our bank account. This can be done by internet transfer or by paying at an ANZ branch into our account. Be sure to use your Order ID number and surname in the description so we can identify your payment.

Delirium Ideas
Westpac BSB: 032 733
Account number:  189 230

 Paying by Cheque or Money Order

Pay by Cheque or Money Order made payable to “Delirium Ideas” and send it to us with your contact details and order I.D. to:
Delirium Ideas
14 Wighton Tce
Casey, ACT, 2913

If paying by cheque we will wait for cheque to be cleared prior to dispatching your ACKS.

Why has my payment been declined?

  • Check the card details have been entered correctly, including the expiry date.
  • Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
  • Your card issuer may have declined the payment – as they don’t tell us the reason for this, it’s best to check with them.
  • If you’ve tried all of the above, try paying with another card.

If you continue to experience problems, please contact Customer Care on 0422 638 943 and we’ll happily assist to process your order over the telephone.

Postage, Handling and Shipping

Delirium Ideas uses Standard Australia Post and StarTrack Express services for all its postage, handling and shipping, they deliver Australia wide so no one misses out.

Postage and handling is included in the price of our products. Customers should allow ten working days for delivery. All orders are dealt with within 72 hours of receipt.

Depending on the shipping address, you will receive your order within 3 – 10 working days (excluding Public Holidays) once payment has been received.

Customers can request tracking numbers if they wish.

Security Policy

Delirium Ideas uses the eWay Payment Gateway for its online credit card transactions. eWay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWay gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Delirium Ideas or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWay’s bank-grade data centre, further protecting your credit card data.
  • eWay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Delirium Ideas.
Privacy Policy

Delirium Ideas views customer privacy as the utmost importance and treats all customer information with extreme care, we view your privacy as the cornerstone of our relationship. The following privacy policy applies to all Delirium Ideas customers, and conforms to Internet privacy standards.

 

Collection of Information
In order to use the Delirium Ideas website, we will require certain level of information from you to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including e-mail.

 

Use of Collection Information
Any details collected from Delirium Ideas customers is required in order to provide you with our products and a high level of customer service and to develop a community for shared information such as future product e-mails.

 

Storage of Collected Information
The security of your personal information is vital. All sensitive information entered on our website, is encrypted for secure storage. Credit Card details are utilised to processed your orders and as such never permanently stored by Delirium IdeasDelirium Ideas and our Merchant Service partners (eWay and Westpac) follow industry standards to protect your personal information.If you have any questions about security, please email us at anna@deliriumideas.com

 

Orders
When you purchase a product from us, we will request certain personal information from you. You will be required to provide contact information (such as name, e-mail, and postal address) and financial information (credit card number, expiration date and security number).We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we can use this information to contact you.

 

Communications
Delirium Ideas uses personal information for essential communications, such as e-mails and accounts information. We may also use this information for other purposes, including promotional e-mails if you wish to opt in. If you do not want to receive such correspondence, you can request to be removed from our mailing list by emailing us at contact@deliriumideas.com

 

Third Parties
Delirium Ideas may from time to time use third parties to provide services such as technical or web services on our site. In the course of these works or upgrades the third parties may require access to your details to fulfil the required work program.These third parties are prohibited from accessing your details other than the minimum requirement allowable to carry out their function and are expressly prohibition from using your personal information for any other purpose.

 

Legal
Delirium Ideas reserves the right to disclose your personal information as required by law and when it is necessary to protect our rights and/or comply with a judicial, legal or court proceeding or order served by a statutory authority.

 

Changes to Privacy Policy
Delirium Ideas reserves the right to amend or change our privacy policy to meet any commercial or legal matters at any time. Any changes our privacy policy, will be made clearly identifiable on the homepage. If we are required to make changes to this policy, we will ensure any such changes are clearly identifiable as you enter the website.

Delirium Ideas is not a re-seller company. Our knives are designed in Australia and custom made to our specifications to provide you with the product of affordable precision and brilliant price.